1. General Refund Policy
Muniya E-Service aims to provide a reliable shopping experience. Refunds, cancellations and returns are handled according to the product, order status and applicable return conditions.
2. Order Cancellation
Customers may request cancellation before an order has been processed or shipped, subject to the applicable order conditions.
Once an order has been shipped or handed over to a logistics partner, cancellation may no longer be possible.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact customer support within the applicable return period.
To verify the issue, we may request photographs, videos, packaging information, order details or other relevant information.
4. Return Eligibility
Product return eligibility depends on the product category and the return conditions applicable to that product.
- The product should generally remain unused.
- Original packaging may be required.
- Accessories and included items should be retained.
- The product should not have been damaged through customer misuse.
Certain products may not be eligible for return because of their nature. Applicable restrictions may be displayed on the product or order page.
5. Refund Processing
Once a refund is approved, it may be initiated through the original payment method or another appropriate method depending on the transaction.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway or other financial institution.
6. Non-Refundable Products
Certain products or services may be non-refundable due to their nature. Where applicable, such restrictions may be communicated on the relevant product or service page.
7. Failed or Interrupted Payments
If an amount is debited from your account but an order is not successfully created, the transaction may first be verified with the applicable payment provider.
Where a refund is required, it will be processed according to the payment provider's settlement and refund procedures.
8. Refund Disputes
If you believe a refund has not been processed correctly, please contact customer support with your order ID and relevant transaction details.
9. Policy Changes
Muniya E-Service may update this Refund Policy when necessary. Changes will be published on this page with an updated date.
10. Contact Us
For cancellation, return or refund-related questions, please contact Muniya E-Service through the customer support information available on our website.